Why is identity verification
To increase account security and reduce misuse, this is required per the 11bd Guide; once the information matches, the next steps proceed quickly.
Why the 11bd Help FAQ is useful
When identity verification is stuck, even small mistakes waste time; the 11bd Help FAQ clarifies that area, making tasks easier for new and existing users.
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Launched in 2017, this service has 720+ titles and experience in 14 countries, so reading the 11bd Guide provides not only answers but practical steps.
11bd Help FAQ: The Most Common Questions
If your questions are about identity documents, photos, or time limits, view this section first; most answers can be found within 2 minutes.
Which documents to
National ID, Passport, or Driving License; many Dhaka users take clear photos and send them, reducing mistakes.
What should be shown in the
The four corners of the document, name, and number must be clear; blurry photos slow verification, so keep the camera steady.
How long does verification
Usually finishes within a few hours; on busy days it can take up to 1 business day, especially for night submissions.
What to do if you cannot log in?
Check password, caps lock, and network first; clear cache and try again, most issues are resolved.
Will a name mismatch cause a
Yes, if the spelling doesn't match, the system stops; match the profile name with the document, then resubmit.
Multiple accounts on the same phone?
Each account's information must be kept separate; to switch login on one phone, first close the session.
Where to get help?
If you don't find answers on this page, go to the contact page from 11bd Help FAQ; when writing to support, include subject, time, and account name.
Document submission checklist
With good photos and correct information, verification is much faster; once you check the four items below, you won't need to upload again.
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National ID
Keep the front-side photo clear; the name, date of birth, and number should be fully readable.
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Passport
Do not trim the page corners; if lighting is low, take two photos, then submit the better one.
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Driving License
License number and name should be visible together; if the photo is skewed, the system may misread it.
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Selfie verification
Face clear, no hat or face covered; in some cases this step ends within 1 minute.
Easy steps to start verification
Sometimes users just do not know the correct order; following these four steps makes 11bd APK or app-related help quick to understand.
1. Open an account
Enter name, phone number, and basic information, then go to the 11bd Login page and match your profile.
2. Prepare documents
Take a clear photo and keep the background white; bKash, Nagad, or Rocket users can easily complete verification later.
3. Upload photo
Do not mix different documents in the same file; uploading one clear photo at a time speeds review.
4. View answer
If approved, check email or profile notification; if needed, open the 11bd Guide to follow the next steps.
Security and Account Control
If account details are correct, fewer issues later; regularly review passwords, devices, and login history.
Many Dhaka users log in on multiple phones, so closing suspicious sessions helps when you log in from a new device; first check the 11bd Help FAQ, then open the profile.
If necessary Contact Support More Bangladesh Payment Guidelines See here for questions related to bKash, Nagad, and Rocket as well.
If you need more help
If you don't get an answer, contact directly: 11bd Help FAQ, 11bd Guide, and 11bd Login; these three are the most useful starting points.
If you have a problem, proceed from the button below to manage account, security, and verification in one place.
Open account now Log in